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Role Description

The Inside Sales Representative (ISR) is responsible for managing and developing relationships within an assigned customer base. This role responds to inbound inquiries, conducts targeted outbound outreach, processes orders, resolves customer issues, and provides product and solution guidance aligned to customer needs. The ISR plays a key role in driving revenue, supporting customer retention, and delivering a consistent, high-quality customer experience through accurate execution and effective communication.

• Estimated to make 15-30 outbound calls per day to assigned/designated customers to develop new business and gain share of potential and wallet share/contribution.
• Processes customer requests for pricing, information, and availability regarding products.
• Processes customer orders for products both in stock and special order.
• Identifies, researches, and resolves customer issues using the computer system.
• Responsible for following up on customer inquiries not immediately resolved.
• Provides customers with product and service information and promotes Up-selling products and services.
• Responsible for completing call logs and reports.
• Research billing issues.
• Raise awareness and communicate with management of trends in customer calls.
• Coaches customers on how they can utilize computer systems to assist in resolving problems.
• Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements.
• Other duties as assigned.

Qualifications

• High School Diploma or GED equivalent
• 2 years prior call center experience in a related field, with similar computer requirements
• Knowledge of MS Office applications as needed to satisfactorily perform work assignments – Word, Excel, PowerPoint, Outlook, SharePoint as well as can learn company enterprise systems as needed.
• Aptitude for mathematical operations and numerical analysis.

Requirements

• This full-time position requires approximately 40 hours per week and involves regular physical and sensory activity, including:
• Prolonged sitting (up to 8 hours), with intermittent standing and walking throughout the shift
• Continuous use of fingers, hands, and arms for computer and office-related tasks

Benefits

• Medical, dental, vision, and prescription coverage effective immediately
• 401(k) plan with company contributions
• Life insurance and short- and long-term disability coverage
• HSA/FSA options and an Employee Assistance Program (EAP)
• Paid time off, including vacation, holidays, and personal days
• Weekly pay, employee discounts, and more