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Role Description

The Intake Operational Trainer is responsible for educating new and existing Intake team members on Amerita’s processes, systems, and compliance requirements. This role provides intensive training to local and regional pharmacy sites, ensuring staff are proficient in referral processing, insurance verification, documentation standards, and compliance with state, federal, and accreditation requirements.

• Delivers structured onboarding and continuing education programs for Intake staff across pharmacy sites
• Provides hands-on, on-site training for new pharmacy launches, expansions, or remediation needs
• Develops and maintains training materials, SOPs, job aids, and e-learning modules
• Facilitates refresher courses to address compliance updates, workflow changes, or system enhancements
• Ensures all training aligns with Amerita policies, HIPAA, URAC/ACHC/Joint Commission standards, and payer requirements
• Creates and administers assessments to validate staff competency post-training
• Identifies gaps in compliance or performance and deliver targeted corrective training
• Collaborates with Compliance and Quality teams to integrate new regulations into training
• Serves as a subject matter expert (SME) on intake processes, referral workflows, and insurance verification
• Trains staff on accurate documentation, referral turnaround expectations, and communication standards
• Conducts audits and monitoring of staff performance post-training to ensure adoption and retention
• Partners with site leaders to develop strategies for improving referral accuracy, timeliness, and intake efficiency
• Continuously updates training programs to reflect operational best practices and system changes
• Tracks and reports on training participation, completion, and impact on performance metrics
• Incorporates adult learning methodologies and interactive training techniques to maximize retention
• Strategizes new methods to increase knowledge retention and employee engagement during training

Qualifications

• Bachelor’s Degree in Learning and Development, Business, Management, Healthcare or related field preferred; Associate degree or equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare, required
• Pharmacy Technician Certification or in process, required
• One to three years’ experience in specialty pharmacy, preferred
• One to three years’ experience in a healthcare leadership role, preferred
• Three to five years’ pharmacy experience required
• Certification through the Association for Talent and Development (ATD) preferred
• Certified Professional in Training Management (CPTM) designation preferred
• Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills
• Computer experience to include adjudication and billing software, and the ability to learn the Company’s software system
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Excellent skills in verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality

Requirements

• Bachelor’s Degree in Healthcare Administration, Business, Learning & Development, or related field preferred; equivalent experience considered
• Pharmacy Technician Certification (CPhT) or relevant healthcare intake experience required
• 3–5 years of experience in healthcare intake, infusion pharmacy, or specialty pharmacy operations
• Prior training/education experience strongly preferred
• Strong knowledge of insurance verification, referral processing, and compliance requirements
• Excellent verbal/written communication, facilitation, and interpersonal skills
• Proficient in Microsoft Office Suite and pharmacy/intake software platforms; LMS experience preferred
• Ability to travel up to 60–70% to pharmacy sites nationwide

Benefits

• Salary Range: USD $65,000.00 - $75,000.00 / Year