A leader in the transformation of healthcare consumer engagement, including closing gaps in care, telehealth & advocacy.
Bilingual Healthcare CSR
Location
United States
Posted
15 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves supporting patients with their healthcare needs through various outreach activities.
- Enjoy making outbound calls and reaching out to patients, members, and customers
- Outreach to patients to schedule appointments for preventative health screenings, assess for high risk or other healthcare appointments
- Have a passion for helping patients make decisions that will enhance their healthcare experience
- Make welcome calls and assist members and patients with benefits and insurance information
- Outbound calls to conduct surveys
- The best part, you will be making a difference in someone’s life!
How to thrive when working at home:
-
Safety
- Choose a consistent work area/office
- Make your area physically safe
- Stay organized
- Personalize your desk!
-
Security
- Privacy matters
- Keep it quiet - remember, we are dealing with patients!
- Protect your computer
-
Support
- Communicate
- We coach and focus on your performance
- Quality matters
-
Success
- Get ready for work!
- Prepare yourself mentally
- Use your resources
- On your break, get outside once in a while
Qualifications
- High School Diploma or General Education Degree (GED) required
- Strong computer experience (data entry, screen navigation, keyboarding)
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion
- Bilingual in English and Spanish
- Able to provide 2 monitors at least 22 inch with HDMI and Display ports
Requirements
- Completion of assessments may be required before an applicant can move forward
- Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination
Benefits
- Wage for the Healthcare CSR role is $15.50 per hour
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
Job Requirements
- High School Diploma or General Education Degree (GED) required
- Strong computer experience (data entry, screen navigation, keyboarding)
- Experience with Microsoft Outlook (email) and Word
- Excellent customer service skills
- Ability to adhere to daily schedules and duties
- Excellent oral and written communication skills
- Excellent demonstration of caring and compassion
- Bilingual in English and Spanish
- Able to provide 2 monitors at least 22 inch with HDMI and Display ports
- Completion of assessments may be required before an applicant can move forward
- Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination
Benefits
- Wage for the Healthcare CSR role is $15.50 per hour
- Comprehensive benefits package including health, dental, and vision insurance
- 401(k) plan with company match
- Paid time off (PTO) and holidays
- Flexible spending accounts (FSAs)
- Employee wellness programs
- Career development opportunities
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