• Lead and support a team of Patient Advocates through performance management, coaching, QA, and ongoing development • Set clear expectations and use data to guide feedback, improve performance, and drive results • Coach underperformers and develop high-potential team members into future leaders • Partner cross-functionally to represent the voice of the Patient Advocacy team • Identify and escalate systemic issues with proposed solutions to improve workflows and tools • Deliver direct, empathetic, and effective performance conversations • Analyze trends to proactively address inefficiencies and refine processes • Help shape policies, SOPs, and operational strategies across the team • Manage and resolve patient escalations in a timely, effective manner • Collaborate with other Team Managers to ensure consistency and elevate standards • Take ownership of your team’s performance and engagement with minimal oversight