Logistical & physical assistance for non-emergency medical transport
Dispatcher + Operations Admin
Location
United States
Posted
8 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
A growing plumbing company is seeking a reliable, proactive Dispatcher + Operations Admin to support daily service operations while strengthening internal organization systems. This role combines front-line dispatch responsibilities with operational improvement initiatives.
- Manage incoming calls and coordinate technicians
- Oversee inbox communications
- Build structure behind the scenes through organized trackers, workflow systems, and process documentation
Qualifications
- Excellent spoken and written English (C1 level or higher)
- Calm and professional under pressure
- Highly organized and structured thinker
- Comfortable building and optimizing Google Sheets independently
- Strong critical thinking skills
- Proactive self-starter who does not wait for direction
- Comfortable handling daily customer communication
- Seeking a stable, long-term role
- Available during US Central working hours
Requirements
- Speed in hiring is important
- Ready to commit long-term
Primary Responsibilities
-
Dispatch & Customer Communication
- Answer incoming calls professionally and calmly
- Schedule and dispatch service technicians efficiently
- Handle escalations with composure and sound judgment
- Send appointment confirmations and follow-ups
- Maintain daily inbox management (achieve zero inbox daily)
-
Job & Workflow Tracking
- Maintain accurate job tracking inside Google Sheets
- Ensure technician schedules and service updates are documented clearly
- Monitor job progress and flag issues proactively
-
Growth & Operational Responsibilities
- Build and improve structured Google Sheets trackers from scratch
- Create organized email triage systems
- Document processes and create internal SOPs
- Identify workflow inefficiencies and implement simple improvements
- Strengthen internal organization as the company scales
What Success Looks Like
- Calls are handled professionally and efficiently
- Technicians are dispatched smoothly with minimal confusion
- The inbox is consistently organized and up to date
- Internal tracking systems become cleaner and more structured
- Workflows improve over time due to your initiative
Job Requirements
- Excellent spoken and written English (C1 level or higher)
- Calm and professional under pressure
- Highly organized and structured thinker
- Comfortable building and optimizing Google Sheets independently
- Strong critical thinking skills
- Proactive self-starter who does not wait for direction
- Comfortable handling daily customer communication
- Seeking a stable, long-term role
- Available during US Central working hours
- Speed in hiring is important
- Ready to commit long-term
- Primary Responsibilities
- Dispatch & Customer Communication Answer incoming calls professionally and calmly Schedule and dispatch service technicians efficiently Handle escalations with composure and sound judgment Send appointment confirmations and follow-ups Maintain daily inbox management (achieve zero inbox daily)
- Answer incoming calls professionally and calmly
- Schedule and dispatch service technicians efficiently
- Handle escalations with composure and sound judgment
- Send appointment confirmations and follow-ups
- Maintain daily inbox management (achieve zero inbox daily)
- Job & Workflow Tracking Maintain accurate job tracking inside Google Sheets Ensure technician schedules and service updates are documented clearly Monitor job progress and flag issues proactively
- Maintain accurate job tracking inside Google Sheets
- Ensure technician schedules and service updates are documented clearly
- Monitor job progress and flag issues proactively
- Growth & Operational Responsibilities Build and improve structured Google Sheets trackers from scratch Create organized email triage systems Document processes and create internal SOPs Identify workflow inefficiencies and implement simple improvements Strengthen internal organization as the company scales
- Build and improve structured Google Sheets trackers from scratch
- Create organized email triage systems
- Document processes and create internal SOPs
- Identify workflow inefficiencies and implement simple improvements
- Strengthen internal organization as the company scales
- What Success Looks Like
- Calls are handled professionally and efficiently
- Technicians are dispatched smoothly with minimal confusion
- The inbox is consistently organized and up to date
- Internal tracking systems become cleaner and more structured
- Workflows improve over time due to your initiative
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