• Fix Alpaca’s operational bottlenecks for scale. • Own and break the cycle of operational debt by transforming high-risk bottlenecks into automated, scalable solutions. • Own the product roadmap for Alpaca’s internal workflows and tooling. • Drive root cause analysis and execute on the most complex and high-risk operational problems (e.g. AML/KYC workflows, reconciliations, corporate actions, cost basis processing, tax reporting, and security master/reference data management). • Design systems and leverage internal tooling, AI, and workflow orchestration, so existing operations teams can support 100x growth. Eliminate critical failure modes by automating core workflows. • Define clear success metrics and SLAs. Write crisp specifications, map processes, and work cross-functionally to ship high-leverage tooling, iterating based on operational feedback. • Design and manage the data framework for selecting strategic projects, blending inputs from the Risk, Sales and Support. • Collaborate with Sales and Product to establish, manage, and enforce the operational capacity standards, acting as the critical check between ambitions and operational reality. • Drive critical Build vs. Buy evaluations for core platform components, ensuring compliance and optimal platform integrity.