Customer Support Agent
Location
United States
Posted
9 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves helping dogs live safer, happier lives through technology. Halo Collar develops smart pet-safety tech; a GPS-based collar that combines wearable tracking, virtual fencing, and training feedback.
- Support the Pack: Act as part of a strong network supporting our customers' needs daily.
- Technical Problem Solving: Resolve complex technical customer issues with empathy.
- Be the Face of Halo: Provide a welcoming, positive atmosphere that proves we care.
- De-escalation: Calmly assist upset customers while finding fast, effective resolutions.
- Drive Excellence: Create opportunities for great customer surveys and five-star reviews.
- Handle incoming voice & video calls, chats, and emails.
- Maintain detailed notes and documentation of all customer interactions.
- Troubleshoot the Halo Collar, Halo App, smartphones, and Bluetooth/LTE/Wi-Fi connectivity.
- Assist leadership with identifying and tracking customer trends.
- Weekly quality assurance breakdowns to help build your career path.
- Bi-weekly 1:1 meetings for direct support and career development.
- We prioritize promotion from within!
Qualifications
- 3+ years of Customer Service experience (Retail or Front of House preferred).
- A passion for dogs makes this role much more fun.
- Familiarity with Windows desktops, Google/Microsoft Office suites, and Zoom.
- Excellent typing and multitasking skills (ability to operate on two screens at once).
- Friendly, approachable, and able to offer reassurance during stressful situations.
- High School Diploma or Equivalent.
Requirements
- Download speed of 25Mbps+ / Upload speed of 5Mbps+.
- A dedicated, isolated, and distraction-free workspace.
- No background noise or interruptions (spouses, children, or pets) during active work hours to ensure a premium customer experience.
- You must reside in one of the following states to be eligible: Arizona, Idaho, New Jersey, Pennsylvania, West Virginia, California, Illinois, New York, Rhode Island, Colorado, Indiana, North Carolina, Texas, Connecticut, Kansas, Ohio, Utah, Florida, Michigan, Oklahoma, Virginia, Georgia, Nevada, Oregon, and Washington.
Benefits
- Fun, supportive remote culture that loves dogs as much as you do.
- Work equipment provided.
- Paid holidays.
Job Requirements
- 3+ years of Customer Service experience (Retail or Front of House preferred).
- A passion for dogs makes this role much more fun.
- Familiarity with Windows desktops, Google/Microsoft Office suites, and Zoom.
- Excellent typing and multitasking skills (ability to operate on two screens at once).
- Friendly, approachable, and able to offer reassurance during stressful situations.
- High School Diploma or Equivalent.
- Download speed of 25Mbps+ / Upload speed of 5Mbps+.
- A dedicated, isolated, and distraction-free workspace.
- No background noise or interruptions (spouses, children, or pets) during active work hours to ensure a premium customer experience.
- You must reside in one of the following states to be eligible: Arizona, Idaho, New Jersey, Pennsylvania, West Virginia, California, Illinois, New York, Rhode Island, Colorado, Indiana, North Carolina, Texas, Connecticut, Kansas, Ohio, Utah, Florida, Michigan, Oklahoma, Virginia, Georgia, Nevada, Oregon, and Washington.
Benefits
- Fun, supportive remote culture that loves dogs as much as you do.
- Work equipment provided.
- Paid holidays.
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