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Role Description

In this position, you will support patients with CommonSpirit Health providers by managing prescription requests with no refills remaining by authorizing a renewal based on organization-approved standing orders or protocol. This process significantly reduces the amount of time enrolled providers spend managing refill requests and improves patient adherence to documented care plans.

• Based on organization-approved standing orders or protocol, process prescription renewal requests received from pharmacies, EHR and patients.
• Appropriately notifies the prescribing provider of any protocol criteria that are not met after reviewing the requested medication.
• Update patients of the status of their refill requests.
• Answers, screens, and processes a high volume of incoming calls in a professional manner.
• Utilizes and adheres to a phone script, clinical decision trees and following department guidelines.
• Sends out accurate and complete communication to physicians or other healthcare providers and documents all required information in the EHR and other operating platforms based on department policies and procedures.
• Escalates any unresolved or "out of scope" matters to a supervisor or subject matter expert along with appropriate information for effective resolution.

***This position is work from home within California.

Qualifications

• 1 year experience in a non-acute care licensed pharmacy.
• Graduate of an accredited pharmacy technician program.
• Clear and current CA Pharmacy Tech license.

Requirements

• A thorough knowledge of legend drugs and medical terminology.
• Excellent computer knowledge and skills.
• Ability to comprehend and communicate clearly and effectively (both verbally and in writing) with medical center staff, patients, families, and other internal and external customers.
• The ability to handle multiple tasks simultaneously.
• Self-motivated with ability to work within minimal supervision, yet able to recognize when it is appropriate to seek assistance.
• Ability to perform pharmacy calculations.
• Ability to operate fax machine/document imaging application, photocopier/scanning and voice mail system.
• Capable of using/learning to use an electronic medical record (EMR).
• Ability to work with and communicate to a diverse workforce in all levels of the organization.
• Must have strong ability to serve as a patient advocate.

Preferred Qualifications

• Active CPT-EXCPT or CPT-PTCB or CPHT certification in good standing, preferred.