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Role Description

Under limited supervision, provides loss prevention consulting services within a specific Loss Prevention department, specialty area or for a broad range of products/services in all Loss Prevention operations. Conducts extensive research, data collection and evaluation and analysis in order to make recommendations to control customer's source of risk, loss and/or costs.

This position may be filled at various levels depending on the candidate’s experience and qualifications. This is a fully remote role, and the Risk Control Consulting Center team will collaborate virtually across all locations.

Liberty Mutual will provide a comprehensive four‑month onboarding and mentorship program designed to support your success in the role. During this period, you will receive in‑depth training on company policies, processes, and systems.

Additionally, eligibility for Liberty Mutual–sponsored professional certifications is available to employees upon completion of one year of vested service.

Responsibilities

• Conducts extensive research and data collection to identify customer's source of risk, loss, and costs.
• Compiles facts from virtual and various reports and databases to assess existing processes/practices, determine severity/frequency of problems, and identify needs.
• Assesses and benchmarks customers' performance against internal and industry standards.
• Interprets and analyzes data to determine best course of action and/or solution that satisfies customer's risk services needs.
• Utilizes advanced software applications to find innovative and cost-effective solutions to customers' risk services needs.
• Conducts cost-benefit analysis to determine how and when a recommended improvement at customer's facility/operation will pay off.
• Investigates cause and effect relationships.
• Prepares technical reports which evaluate data.
• Organizes data into a format which can easily be presented to customer.
• Prepares and presents reports outlining action plans for improved practices and/or changing workforce cultures/behaviors.
• Maintains effective partnerships with customers.
• Learns about customer's business to identify risk management objectives and needs.
• Ensures accurate and concise communication and mutual understanding with customers.
• Keeps customers informed of status of services, support material available, and outside resources relevant to identify customers' safety concerns.
• Participates in training and development of customers.
• Oversees implementation of program(s).
• Provides technical support to assist with implementation of recommendations/actions plans.
• Counsels customers regarding technical issues.
• Actively pursues professional development efforts to better meet customer expectations.
• May actively participate in acquiring new business by following up on leads and presenting proposals to potential customers.
• Serves as a technical expert in a specific specialty area.

Qualifications

• Strong communication and listening skills to develop and maintain relationships with customers.
• Proven ability in advanced level research, evaluation, and analysis functions.
• Proven ability to deal with all levels of an organization.
• Effective leadership qualities.
• Maintains advanced level of understanding of loss prevention products, services, and operations within realm of responsibility.
• Successful demonstration of technical skills in areas of risk assessment, risk analysis, solutions management, and progress measurement.
• Bachelor's degree or equivalent with coursework in mathematics and engineering or related area, plus a minimum of 3 years of directly related consulting experience.
• Previous experience applicable to loss prevention may be substituted for lack of formal education or advanced degree may be substituted for 2 years of experience.
• Master’s degree, designation(s), or certification(s) preferred.

Benefits

To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Company Description

At Liberty Mutual, our goal is to create a workplace where everyone feels valued, supported, and can thrive. We build an environment that welcomes a wide range of perspectives and experiences, with inclusion embedded in every aspect of our culture and reflected in everyday interactions. This comes to life through comprehensive benefits, workplace flexibility, professional development opportunities, and a host of opportunities provided through our Employee Resource Groups. Each employee plays a role in creating our inclusive culture, which supports every individual to do their best work. Together, we cultivate a community where everyone can make a meaningful impact for our business, our customers, and the communities we serve.

We value your hard work, integrity, and commitment to make things better, and we put people first by offering you benefits that support your life and well-being.