• Engaging patients over the phone to deliver Arine's services on behalf of their health plan • Managing a consistent volume of outbound and inbound calls • Meeting individual and team performance metrics related to outreach and documentation quality • Escalating potential medication-related issues to a pharmacist • Obtaining provider and patient contact information for clinical interventions • Answering phone calls from patients, providers, and pharmacies professionally • Accurately documenting all interactions in Arine's software platform • Participating in process improvement and team meetings