• Engaging patients over the phone to deliver Arine's services on behalf of their health plan, including clearly explaining clinical programs (i.e. medication adherence, medication therapy management, medication reviews, etc.) and benefits • Managing a consistent volume of outbound and inbound calls while maintaining productivity and service quality • Meeting individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes • Escalating potential medication-related and health-related issues to a pharmacist • Obtaining provider contact information to facilitate the delivery of clinical interventions • Obtaining patient information required for clinical interventions • Answering phone calls from patients, providers, and pharmacies and responding to inquiries professionally • Accurately documenting all interactions, interventions, and outcomes in Arine's software platform • Participating in process improvement meetings and team meetings to optimize workflows • Following up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns • Preparing and sending patient educational materials and other necessary items as needed • Scheduling patients for telephonic or videoconference appointments with clinical pharmacists • Assisting with obtaining referrals and authorizations • Following established workflows while remaining flexible as processes evolve • Taking ownership of assigned work and seeing it through to completion