This position will:

• Provide direct customer service on the phone and/or in person for all customers.  
• Determine eligibility for WFTC by processing applications, verifying supporting evidence, and obtaining necessary information from applicants and/or third parties.   
• Make final eligibility decisions based on the information obtained.  
• Process applications received over the counter, online applications, and applications received by mail.
• Identifies applications that might be inaccurate and need validation through a desk examination.

The required qualifications are key competencies that have been successfully demonstrated through experience or education. 

To join our team, you must possess the following knowledge, skills, abilities, and competencies:

• Ability to review applications and supporting documents to determine eligibility for the Working Families Tax Credit (WFTC). This includes understanding the eligibility requirements of the Federal Earned Income Credit.
• Ability to interpret public laws and policies and the ability to make independent decisions.
• Ability to explain understand program requirements, application procedures, and verification needs to individuals with varying levels of experience with the program, including individuals with limited English proficiency.
• Ability to manage and resolve disputes professionally and tactfully.
• Capable of performing desk examinations (audits) and analysis of applicant records using critical thinking and independent judgment to determine accuracy.
• Skill in policy analysis and development, and experience implementing operational procedures.
• Skill in prioritizing and performing multiple tasks, handling interruptions, and returning to incomplete tasks.
• Respectful and inclusive approach when working with diverse populations, including individuals with limited English proficiency.

Preference may be given to candidates who possess:

• 9 months as Public Benefits Specialist 2
• Ability to interpret public laws and policies and the ability to make independent decisions.
• Excellent oral and written communication skills.
• Experience in customer services, including interacting with individuals with limited English proficiency.
• Ability to work effectively in a fast-paced office to complete multiple assignments while meeting performance standards.

A Bachelor’s degree in social services, business administration, or a related field AND one year of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information, OR

An Associate degree AND three years of experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial or tax data and information,

Equivalent education/experience: Experience examining/processing loan applications, medical insurance or rehabilitation claims, unemployment insurance claims, or a job providing staff support in financial eligibility determination, or in a job analyzing, verifying, and evaluating financial data and information, will substitute year for year, for education experience.

• Complete the online application in detail. 
• Attach a current resume'.
• Attach a letter of interest explaining your interest in the position and how you meet the qualifications listed.
• Include three or more professional references with current contact information.

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for up to six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
  
These positions are covered by a collective bargaining agreement between the State of Washington and the WPEA.
 
The Department of Revenue is proud to be an equal opportunity employer.  We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses.  We encourage you to apply.
 
Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.