We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Senior Manager, BPO & Operations
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
This role involves overseeing the end-to-end operational management of our overseas BPO calling program, ensuring efficiency in insurance eligibility workflows. Your leadership will be critical as you manage hiring, onboarding, training, and vendor relationships, while maintaining high standards of quality assurance. This role presents a unique opportunity to contribute significantly to our operational success, requiring you to innovate and improve processes to meet evolving business needs.
- Build and manage the overseas BPO program, including system setup and training materials.
- Manage and refine processes for efficiency and compliance.
- Lead daily operational management and coordination of teams.
- Conduct quality assurance checks for agents and refine QA processes.
- Oversee vendor performance, staffing, compliance, and financial controls.
- Monitor production counts and proactively address service level risks.
- Collaborate cross-functionally with product and engineering teams.
Qualifications
- Proven experience managing offshore teams in a high-volume operational environment.
- Strong operational leadership skills in hiring, onboarding, and performance management.
- Experience with BPO/EOR vendor relationships and compliance.
- Hands-on experience with daily production oversight and metrics.
- Ability to diagnose workflow constraints and enhance efficiencies.
- Experience in quality assurance and structured feedback processes.
- Strong analytical skills to utilize operational metrics and reports.
Benefits
- A great place to work with fantastic people.
- A career in the healthcare technology industry with growth opportunities.
- Competitive compensation package.
- Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave.
- Flexible work-life assistance programs.
- Opportunities for community volunteering and professional development.
Job Requirements
- Proven experience managing offshore teams in a high-volume operational environment.
- Strong operational leadership skills in hiring, onboarding, and performance management.
- Experience with BPO/EOR vendor relationships and compliance.
- Hands-on experience with daily production oversight and metrics.
- Ability to diagnose workflow constraints and enhance efficiencies.
- Experience in quality assurance and structured feedback processes.
- Strong analytical skills to utilize operational metrics and reports.
Benefits
- A great place to work with fantastic people.
- A career in the healthcare technology industry with growth opportunities.
- Competitive compensation package.
- Excellent benefits including medical, dental, vision, 401K with company match, and paid parental leave.
- Flexible work-life assistance programs.
- Opportunities for community volunteering and professional development.
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