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Role Description

This role involves performing on-site service work on Davenham’s full suite of products at customer locations. This position requires extended on-site assignments, typically lasting multiple consecutive months, during which technicians remain at the customer site and do not return home weekly.

• Execute System Startup checklists at customer sites.
• Program and test 3rd party meters on-site.
• Complete startup certification reports and meter commissioning reports using provided templates.
• Professionally interact with customers, contractors, and end users.
• Diagnose and repair on-site product issues.
• Train and mentor internal and 3rd party technicians on service procedures.

Qualifications

• High School Diploma or equivalent experience.
• Proficiency with Microsoft Office and Windows.
• Valid driver’s license and ability to rent a vehicle.
• Ability to obtain government-mandated security clearances.
• Valid passport.
• Ability to obtain a company credit card.
• Experience using power and electrical testing tools.
• Advanced knowledge of electrical components and meters.
• Willingness to complete required training and certification programs.
• Ability to stay on-site for multiple months at a time.

Requirements

• Superior attention to detail.
• Basic electrical knowledge.
• Strong verbal and written communication skills.
• Service oriented mindset and customer focus.
• Effective critical thinking and troubleshooting skills.
• Basic understanding of network communication protocols (Telnet, SNMP, BACnet, etc.).
• Ability to consistently present and conduct oneself professionally as a Starline representative.
• Ability to travel via air and vehicle to customer sites.
• Willingness to work extended on-site assignments (multi-month stays).
• Willingness to train and support internal staff and external partners.

Travel Requirements

• Travel up to 90%, including both domestic and occasional international assignments.
• Extended deployments requiring technicians to remain on-site for multi-month periods.
• Overnight stays required, often for extended durations.
• Ability to work long hours on customer job sites as needed.
• This role may qualify for a Long‑Term Travel Differential for multi‑month onsite assignments.

Working Conditions/Physical Requirements

• Work performed on active construction sites requiring PPE (safety glasses, protective footwear, hearing protection, electrical safety gear, etc.).
• Ability to stand for prolonged periods.
• Ability to climb ladders and perform work while elevated.
• Ability to lift/carry up to 75 lbs occasionally and up to 25 lbs regularly.
• Ability to make precise finger/hand movements and maintain steady arm positioning.
• Ability to see close range details clearly.

Company Description

Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide.

• Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR).
• Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets.
• LNCA offers comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, paid time off (PTO) and holiday pay, short-term and long-term disability benefit plans, above-benchmark paid maternity and parental leave, bonus opportunities in accordance with the Company’s incentive plans, paid time off to volunteer, and an active/growing Employee Resource Group network.