• Drive key VIP sales metrics that increase customer engagement, market share, and net revenue while strengthening relationships with high-value players. • Lead and coach a team of VIP Hosts, providing actionable feedback, performance management, and solutions-focused guidance that elevates results. • Partner with Analytics teams to monitor reinvestment programs, including comps and player incentives, ensuring strategic and responsible execution. • Improve operational processes and compliance initiatives to enhance efficiency, service quality, and team effectiveness. • Develop and implement impactful sales training programs that sharpen skills and raise performance standards across the VIP team. • Manage escalations with urgency and professionalism, collaborating cross-functionally to deliver timely, high-quality resolutions for players.