Airwallex

Empowering businesses to grow beyond borders

Customer Support Analyst

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 2015H1B SponsorCompany SiteLinkedIn

Location

New York + 1 moreAll locations: New York, Texas

Posted

10 days ago

Salary

$70K - $100K / year

High School1 yr expEnglishSpanish

Job Description

• Own the full lifecycle of support issues raised by high value customers • Troubleshoot and resolve complex customer inquiries with effective problem-solving skills, all while providing complete and accurate information • Coordinate with cross-functional teams as needed for incident communication and resolution • Become a subject matter expert on Airwallex’s functionality and features • Maintain high-performance metrics including customer satisfaction, response time, resolution rate, efficiency, and quality

Job Requirements

  • 1+ years of customer service or technical support experience
  • Spanish speaking a plus
  • Excellent verbal and written communication skills in English required
  • Adaptability and resilience for handling complex interactions and frequent change
  • Fintech experience a plus

Benefits

  • Medical, dental, and vision insurance
  • 401(k) plan
  • Short-term and long-term disability
  • Basic life insurance
  • 20 paid days of vacation
  • 12 paid days of company holidays
  • Well-being benefits

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