• Own, manage and oversee UDAP policy and requirements relating to business client interactions • Ownership and maintenance of internal policy regarding prevention of unfair and deceptive practices • Review of public facing marketing materials of companies in scope • Management and execution of Compliance’s complaint management oversight program • Manage and execute day-to-day code of conduct and business ethics compliance and framework • Managing ethics inbox and hotline, evaluating concerns reported to Ethics Committee • Effectively manage UDAP and code of conduct investigations • Develop employee training, in collaboration with eLearning • Identify and report trends, significant matters and compliance issues • Develop reporting, including charts/analyses to highlight trends, correlations and key issues • Make appropriate recommendations to improve controls and systems • Additional duties as assigned