• Maintain existing and incoming provider information to ensure accuracy and quality of the network by supporting complex non-standard provider information processing needs. • Assist with administrative process improvements to enhance productivity • Provide ongoing training and support to Credentialing Operations team members • Conduct Primary Source Verification (PSV) and validate practitioner and facility credentials in compliance with NCQA standards • Support employees on the team of all levels through escalation research and resolution • Effectively communicate findings and resolutions with providers and internal departments inclusive of collaboration with cross-functional stakeholders • Manage queue work and assigned caseload through effective dashboard management while ensuring integrity of information entered into company and external systems. Support junior employees in queue management and prioritization. • Compliance with all applicable laws and regulations • Other duties as assigned