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Operations Lead, Engagement
Location
United States
Posted
10 days ago
Salary
$154K - $192K / year
Job Description
Job Requirements
- 10+ years’ experience in operations, program management, or campaign management, preferably in a tech or marketplace environment.
- Excellent project management and organizational abilities.
- Effective communicator with experience influencing cross-functional teams.
- A passion for community building and user engagement.
- Ability to lead and drive initiatives across a matrixed organization, solve problems, and influence cross-functional teams.
- Detail-oriented and strong multi-tasker with ability to manage multiple projects and initiatives simultaneously.
- Demonstrated experience in customer success including proactive voice outreach initiatives to engage, support, and retain clients.
- Demonstrated success managing multi-channel campaigns from concept through execution and analysis.
- Strong analytical skills; comfort with campaign dashboards and metrics.
- Strong communication and interpersonal skills.
- Comfort with ambiguity and rapid change.
- Experience in the tech or marketplace industry is preferred.
- Airtable proficiency and Salesforce expertise is preferred.
Benefits
- This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
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