• Own the Customer Journey Map: Develop and maintain a comprehensive map detailing how customers discover, join, and move through the community and product ecosystem. • Data Synthesis and Analysis: Analyze and synthesize both quantitative and qualitative data across the end-to-end customer journey. Pull critical signals from research, raw data (via SQL/Python), and frontline conversations, turning them into validated journeys, key moments, and business requirements. • Actionable Insights: Uncover high-impact insights that inform decision-makers across the company about necessary improvements benefiting both the customer and the business. Clearly articulate findings, trade-offs, and the potential size of the upside for strategic investments. • Articulate Business Value: Ensure all analytical outputs clearly demonstrate their relevance and impact to business performance and customer experience, enabling informed decision-making across the organization. • Drive Ongoing Optimization: Lead the end-to-end stewardship of community health metrics, mobilizing cross-functional teams to address challenges and seize opportunities to improve the customer experience. • Customer Reality Check: Serve as the guardian of customer reality within the team, keeping stakeholders honest about "for whom" we are building and "at what moment," ensuring programs genuinely match customer reality instead of internal assumptions. • Independent Leadership: Operate as a strong, independent, and proactive leader who can manage complex projects and influence cross-functional partners without direct authority. • Technical Proficiency: Leverage technical skills for data extraction, manipulation, and analysis, including SQL, Python, and advanced data visualization tools. Experience utilizing LLM tools for research and insight generation is a significant advantage. • Growth Mindset: Maintain a strong growth learning mindset, demonstrating resilience, adaptability, and an eagerness to take on any analytical or strategic challenge.