• Drive operational excellence, foster innovation, and champion security and productivity. • Design and maintain provisioning frameworks, collaborating with engineering partners to optimize permission models and tooling. • Lead cross-functional Customer Support initiatives, securing alignment, and building strategic partnerships with teams like InfoSec, Partner Management, Legal, and Privacy. • Develop and execute improvement roadmaps. • Manage projects for implementing new security and privacy controls. • Lead process enhancements and optimize access controls. • Define audit and reporting mechanisms for both internal and vendor teams. • Deliver best-in-class privacy and data protection for Operations. • Measure, report, and govern privileged access controls to ensure compliance. • Document and translate PAM (Privileged Access Management) requirements for technology partners. • Work cross-functionally to develop and iterate on PAM requirements across Process, Data, and Technology domains. • Partner with the policy governance team to socialize and publish updates to the PAM Standard. • Apply mastery of authentication platforms (Active Directory, LDAP, Kerberos, Radius) and PAM principles (JIT provisioning). • Ensure alignment with industry regulations and standards (NIST, ISO/IEC, FFIEC), particularly within financial services. • Proactively identify, assess, and mitigate PAM risks, driving continuous improvement and accountability. • Report on existing and emerging PAM/information security risks to senior leadership with transparency and clarity. • Design and execute thorough test strategies for privileged access processes, collaborate on defect resolution, and recommend improvements for usability, resilience, and security. • Define and maintain access management policies for different user personas (admin, developer, user, viewer).