• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts. • Quickly ramp up on client accounts and industry verticals, bringing in senior-level expertise to drive immediate value. • Identify and successfully close renewals and expansion opportunities within your accounts. • Achieve or exceed monthly and quarterly targets. • Establish productive, professional relationships with key players in your assigned customer accounts. • Drive engagement, high participation, and increase feature adoption across accounts. • Leverage your knowledge of Swoogo to advise on best practices around product usage with end users. • Ensure swift resolution of account issues by leveraging resources from cross-functional teams, as needed, mainly Support and Product. • Be responsible for having a deep understanding of clients' needs, their overall goals, and how Swoogo can be part of their solutions. • Act as an influencer, connector, and coordinator to make sure that we are pulling together the right team, at the right time, and delivering services in such a way that our customers come to trust and rely on Swoogo even more. • Represent the voice of the customer to provide actionable customer feedback to our product team. • Proactively assess, clarify, and validate customer needs on an ongoing basis.