• Review and analyze existing Customer business processes and identify key process steps, gaps, and requirements that would impact the implementation approach • Partner with customer SMEs and business leaders to translate requirements into solutions that solve business problems and support the needs of the Customer • Provide consulting on Quality best practices and overall solutions based on requirements • Develop, leverage, and maintain expertise in our Vault platform and Quality product • Develop a trusted advisor relationship with Veeva stakeholders and the customer • Build, test, and deploy configuration changes to live environments • Serve as the primary customer liaison, managing communication between the project team, customer, and other internal stakeholders • Represent Professional Services across multiple engagements and workstreams (e.g., solution design and configuration, data migration, systems integration, etc.)