Impact Advisors, LLC is a nationally recognized healthcare management consulting firm delivering Best in KLAS advisory, implementation, and optimization services. We are driven by a commitment to exceed client expectations and are proud to be a trusted partner to many of the nation's leading healthcare organizations. Our mission to drive patient-centered, value-driven outcomes has earned us prestigious industry accolades. To learn more about us, visit www.impact-advisors.com

The Account Manager at Impact Advisors plays a pivotal role in forging strong, strategic connections with Manager-level personnel at existing and prospective client organizations. This role is high-energy and dynamic, focused on growing business from the ground up by cultivating trust and identifying expansion opportunities. The Account Manager proactively drives revenue growth within assigned accounts by strengthening relationships, understanding evolving client needs, and introducing solutions that align with client goals.

Work You’ll Do:

Client Relationship Management

• Serve as the primary point of contact for assigned clients, focusing on building trust with Manager-level decision-makers.
• Develop strong, professional relationships with client managers to foster collaboration and continuity.
• Partner with Client Relationship Executives (CREs) to support client introductions, onboarding, and account management.
• Address client concerns quickly and thoroughly and connect them with the right internal resources.
• Identify opportunities to extend or expand current engagements through upselling, cross-selling, or new solution offerings.
• Collect and analyze client feedback to enhance service quality.

Operational Support

• Coordinate the onboarding process for new clients, ensuring alignment with Impact Advisors' standards.
• Maintain project documentation, contracts, and client records in systems like NetSuite.
• Support contract tracking, approvals, and timely documentation.
• Ensure compliance with vendor management system requirements.
• Assist in data collection and reporting to support milestone-based billing.

Project and Process Improvement

• Collaborate with internal teams to enhance client-facing deliverables such as reports and proposals.
• Contribute to internal process improvement efforts aimed at improving operational efficiency and client experience.
• Provide general administrative support, including documentation and file management.

Marketing and Business Development

• Play a key role in identifying and developing new business opportunities through connections with client managers.
• Support territory-specific marketing campaigns and initiatives.
• Track RFPs, research potential projects, and partner with CREs on new business proposals.
• Use social media responsibly to increase visibility for Impact Advisors while maintaining brand integrity.

About You:

Education

• Bachelor’s degree.

Experience

• Experience in account management, client service, or a similar role.
• Healthcare or healthcare IT experience preferred.
• Demonstrated ability to manage multiple priorities and meet deadlines.

Skills

• Proficiency in Microsoft 365 tools (Word, Excel, PowerPoint, Outlook).
• Excellent communication skills, both verbal and written.
• Strong organizational skills with attention to detail.
• Ability to adapt to evolving client needs and business conditions.

Key Attributes

• High-energy, self-starter with a client-first mindset.
• Strong relationship-builder, especially with Manager-level client personnel.
• Solutions-oriented with a proactive approach to challenges.
• Values-driven and aligned with Impact Advisors’ culture of integrity, innovation, and teamwork.

Additional Information

• Travel is required and should be expected to support client engagements, key meetings, and relationship-building activities. While not extensive, travel is essential to establish face-to-face rapport and grow accounts strategically.
• Opportunities for professional growth and leadership development.
• Flexibility to support broader corporate initiatives and projects.

For salaried positions, this role may also be eligible for an annual performance bonus. Additional benefits and perks may also be available, depending on the position and employment terms. This range reflects consideration of several factors, including skills, experience, training, certifications, and organizational needs.

Our People and Culture

At Impact Advisors, we cultivate a caring, fun, honest, and autonomous work environment. Our success stems from our associates' dedication and a shared mission to create a “Positive Impact.” We embrace diversity and inclusion, fostering an environment where all employees feel valued and empowered.

Join Impact Advisors and make a real difference in healthcare.