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Role Description

As a PIP Claims Manager at Reserv, you will be responsible for a team of claims professionals handling Personal Injury Protection (PIP) claims for multiple clients to include personal lines, commercial lines and rideshare. You will serve a critical role with the team, the customers, and the client.

• Deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance
• Maintain high quality standards, and compliance with regulatory, internal, and external contractual SLAs
• Exceptional leadership skills with foundational understanding of claims ideally with experience handling and/or managing multi lines of business

Qualifications

• Highly motivated and growth-oriented
• Subject matter expert in first party injury claims handling for personal, commercial and/or rideshare claims, including coverage and litigation
• Experienced in reviewing and analyzing contracts and policy provisions
• Tech-oriented with proven results leveraging technology and analytics
• Passionate claims professional who cares about their team, the customer, and their experience
• Empathetic leader exercising empathy and patience towards everyone
• Creative problem solver who challenges existing assumptions
• Curious and decisive, wanting to know the whole story
• Anti-status quo, taking action to improve processes
• Communicative and comfortable with phone communications throughout the claims process
• Possesses a sense of humor

Requirements

• Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) are a plus
• Active insurance adjuster’s license by way of a designated home state
• Willing to obtain all licenses within 60 days, including completing state required testing
• 10+ years in insurance claims management experience in multiple lines of business, preference auto with bodily injury experience
• 5+ years management experience with preference for experience managing in a remote environment
• Minimum of 3 years of leadership experience concentrated in Personal Injury Protection, preferably handling MI, NY, NJ, and/or FL claims

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment