Claims Director, Commercial Transportation
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
As a Director of Commercial Transportation Claims at Reserv, you will be responsible for a team of Claims Professionals overseeing a wide variety of Commercial Transportation claims, including but not limited to Trucking, Garage Keeper, Specialty Vehicle, Rideshare/TNC, and Delivery claims. We want your background and experience to drive operational effectiveness, with a focus on leveraging technology and analytics to improve efficiency and performance in the Commercial Transportation space. In this role, you will play a critical part in working with your team, customers, and clients to ensure high-quality standards are maintained, while adhering to regulatory requirements and both internal and external contractual SLAs. This position requires exceptional leadership skills and a strong understanding of state and federal transportation rules and regulations, ideally with experience managing or handling large, complex claims portfolios.
Qualifications
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
- 10+ years in insurance claims management experience in Commercial Transportation
- Minimum of 5 years of experience concentrated in commercial claims, ideally with:
- 5+ years management experience with preference for experience managing in a remote environment
- 5+ years of detailed coverage analysis and policy interpretation is a plus
- Active home state adjusters license
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
Requirements
- Highly motivated and growth-oriented
- Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
- Experienced in reviewing and analyzing contracts
- Tech-oriented with proven results leveraging technology and analytics
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader who exercises empathy and patience towards everyone
- Sense of urgency at all times
- Creative in challenging existing assumptions and leveraging technology
- Curious and decisive when it counts
- Problem solver with the ability to focus on the big picture
- Anti-status quo, taking action to improve processes
- Communicative and comfortable with phone communications throughout the claims process
- A sense of humor
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
Job Requirements
- Bachelor's degree in insurance, business administration, or a related field; relevant certifications (e.g., CPCU, AIC) as well as a JD are a plus
- 10+ years in insurance claims management experience in Commercial Transportation
- Minimum of 5 years of experience concentrated in commercial claims, ideally with:
- 5+ years management experience with preference for experience managing in a remote environment
- 5+ years of detailed coverage analysis and policy interpretation is a plus
- Active home state adjusters license
- Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
- Highly motivated and growth-oriented
- Subject matter expert with deep technical and subject matter experience in commercial transportation claims, including coverage and litigation
- Experienced in reviewing and analyzing contracts
- Tech-oriented with proven results leveraging technology and analytics
- Passionate claims professional who cares about their team, the customer, and their experience
- Empathetic leader who exercises empathy and patience towards everyone
- Sense of urgency at all times
- Creative in challenging existing assumptions and leveraging technology
- Curious and decisive when it counts
- Problem solver with the ability to focus on the big picture
- Anti-status quo, taking action to improve processes
- Communicative and comfortable with phone communications throughout the claims process
- A sense of humor
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy after 8 months of continuous work
- Work from anywhere to facilitate work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
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