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Role Description

We are seeking highly organized and customer-focused Commercial Transportation Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping the customer work through their claim to the best possible outcome. This role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The claims you will handle will be commercial transportation (interstate trucking) related.

The ideal candidate has a willingness to work through and design process that supports the quickest claim resolution with the best outcome.

• Highly motivated and growth-oriented.
• Excited by the prospect of building a tech-driven claims org.
• Passionate specialists who care about the customer and their experience.
• Empathetic. Exercises empathy and patience towards everyone interacted with.
• Sense of urgency - AT ALL TIMES.
• Creative. Finding the right exit ramp for the resolution of the claim that is in the client’s best interest.
• Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational.
• Curious. Wanting to know the whole story so the right decisions are made early.
• Anti-status quo. Taking appropriate actions to ensure improvements.
• Communicative. Professional written and oral communication with all parties to a claim.
• Possesses a sense of humor.

What you'll do:

• Provide prompt, courteous, and high-quality customer service to all policyholders and claimants.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and educate them on the claims process and next steps.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Work with the APD team on the handling of property damage claims.
• Recognize recovery opportunities with regard to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input to continuously develop claims guidelines, best practices, and process improvements.
• Know the claims inside and out and ensure outside investigative service providers are guided based on what we need to move the file to a quick and appropriate resolution.
• Engage in learning opportunities to build knowledge of claims statutes, recent/updated court decisions impacting the claims function, current internal guidelines, and policy changes and modifications.

Qualifications

• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).
• Active insurance adjuster’s license by way of a designated home state, or home state.
• Minimum of 5 years of experience concentrated in commercial transportation (interstate trucking) claims adjusting, ideally with:
• Third-party bodily injury, including catastrophic losses.
• UM/UIM bodily injury.
• Litigation experience.
• MCS90 and its state equivalents.
• Willing to obtain all licenses within 60 days, including completing state-required testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Willingness to travel for clients and claims need.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.