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Role Description

We’re looking for a highly organized and detail-oriented Customer Experience Specialist to join our insurance contact center team. In this role, you’ll be the first point of contact for customers reporting new claims. You’ll also assist our team of multi-line adjusters with administrative tasks that help move claims toward resolution.

You’ll gather and input claim details, manage documentation, and ensure accurate information flows smoothly through the claims process. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering a great customer experience.

• Handle inbound calls to file new claims and assist customers with existing claim inquiries.
• Gather, review, and enter claim information accurately to ensure timely assignment and setup.
• Manage a queue of administrative tasks and service-level commitments efficiently.
• Review, organize, and upload incoming electronic mail and documents to the correct claim files.
• Prepare standard correspondence, such as acknowledgment letters and claim closure documents.
• Partner closely with claims adjusters to ensure they have complete and accurate information.

Qualifications

• Minimum 2 years of experience in a customer support, claims, or administrative role within an insurance or compliance-related organization.
• Excellent verbal and written communication skills with a focus on empathy and professionalism.
• Strong organizational skills with the ability to prioritize multiple tasks and meet deadlines.
• High attention to detail and accuracy in data entry and documentation.
• Proficiency with computers, including Google Workspace (Docs, Sheets) and other internal systems.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.
• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role.
• Work toward reducing and eliminating all the administrative work from an adjuster role.
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment.