Chief Growth Officer (CGO)

Reports to: CEO
Department: BD/Sales/Client Partnerships
Location: US or London

About Us

At MedComms Experts and NexGen, who have recently combined forces, we believe our transformational role in communicating scientific progress has the power to shape clinical practice and improve lives.

We stand apart through strategic and creative thinking, excellence in execution, and a people-first, collaborative mindset. We partner with clients who share our ambition to challenge convention and co-create innovative solutions that make complex science accessible, engaging, and memorable.

By combining scientific depth with human-centered storytelling and digital innovation, we help medical and scientific leaders communicate with clarity, authenticity, and measurable impact.

Overview

The CGO will serve as a key member of the executive leadership team, responsible for shaping and executing the company’s overall growth strategy. This includes driving new client acquisition and strategic expansion within existing accounts to maximize revenue across all service lines.

The CGO will lead the business development, client partnership, and account director teams to deliver ambitious growth targets, ensuring that our business continues to be a trusted, high-performing partner to the pharmaceutical industry.

Working in close collaboration with the CEO and other executive leaders, the CGO will help define and execute strategies that deliver sustainable, profitable, and accelerated growth, while maintaining the company’s commitment to client excellence, quality, and innovation.

This role is ideally suited for a strategic, consultative, and results-driven sales leader with a deep understanding of medical communications, scientific engagement, and commercialization services within the pharmaceutical and biotech sectors.

Key Responsibilities

Strategic Leadership & Growth Innovation

• Develop and execute a comprehensive growth strategy aligned with corporate objectives and market opportunities in pharma and biotech communications.
• Identify new revenue streams, business models, and partnership opportunities.
• Champion post-incubation growth of emerging digital products and service lines ensuring smooth transition from incubation to scalable revenue generation
• Drive the agency’s go-to-market positioning, ensuring differentiation and competitive advantage.
• Collaborate with senior leadership on strategic planning, forecasting, and organizational development.
• Define and align the commercial strategy for MCE and NexGen (and any future M&A), determining where synergies, shared services, or differentiated positioning are optimal for market growth.
• Lead commercial integration efforts post-merger, aligning client management frameworks, pricing strategies, and performance metrics across MCE and NexGen (and other future M&A).

Revenue Growth & Business Development

• Lead all revenue-generating functions, including business development, lead generation, and client partnerships for account expansion.
• Build and manage a scalable sales pipeline and develop new business in targeted territories aligned to the growth strategy.
• Cultivate strategic relationships with key decision-makers in pharmaceutical, biotech, and healthcare organizations.
• Oversee pricing strategy, contract negotiation, and commercial terms to ensure profitability and client retention.
• Oversee CRM systems and data integrity to ensure accurate sales reporting and forecasting

Client & Market Engagement

• Champion a client-centric and people first culture across the organization, ensuring the highest levels of satisfaction and partnership.
• Stay ahead of industry trends, competitive dynamics, and evolving client needs.
• Represent MCE at industry conferences, forums, and key networking events to enhance visibility and thought leadership.

Leadership & Team Development

• Lead, mentor, and develop a high-performing commercial team, fostering collaboration, accountability, and continuous learning.
• Inspire and manage a globally distributed team across the UK, Switzerland, and US, leveraging regional strengths while promoting a unified commercial culture and shared standards of excellence.
• Ensure we are optimizing our sales capacity through recommendations of an optimal sales organization model.
• Ensure we are hiring and cultivating best in class talent to align with our market reputation and expectations for a culture of excellence.
• Align incentives, KPIs, and performance metrics across sales, marketing, and client service functions, including:
o Pipeline conversion rate
o Average deal size and velocity
o Cross-sell / upsell ratio
o Marketing ROI
o Team enablement metrics
o Bonus and incentive structures for the team to drive and align growth
• Responsibility for Marketing functions such as Lead Generation to ensure we are successfully growing pipeline generation (direct accountability for brand positioning, marketing strategy, and lead generation)
• Partner with delivery teams to ensure seamless handoff and ongoing excellence in project execution (CGO owns the end-to-end client journey: from prospect to renewal; commercial success will be co-managed with delivery leadership)
• Monitor industry trends, competitor activities, and market shifts to anticipate client needs and identify white-space opportunities.

Commercial Excellence and Market Feedback

• Oversee revenue forecasting, pipeline health, and sales cycles across all key accounts.
• Collaborate with Finance and Operations to manage profitability, pricing strategies, and resource allocation.
• Drive continuous improvement through scalable processes, best practices, and reporting frameworks.
• Understand client business challenges, pipelines, and therapeutic focus areas to position our solutions effectively.
• Work closely with internal leadership to refine service offerings, ensuring they align with evolving market and client needs.
• Partner cross-functionally to operationalize and commercialize newly incubated solutions, driving early adoption and long-term market success.

Qualifications

Education & Experience

• Bachelor’s or Master’s degree in Life Sciences, Business, Marketing, or related field.
• 20+ years of sales experience including at least 10+ years of leadership experience in the pharma services industry.
• Proven track record of revenue growth, new business acquisition, and client retention in the pharma/biotech space.
• Deep understanding of pharma services and selling into pharma — including publications, scientific strategy, medical affairs, commercial, and digital engagement.
• Experience managing multimillion-dollar portfolios and leading cross-functional commercial teams.

Skills & Attributes

• Strategic thinker with strong financial and commercial acumen.
• Excellent negotiation, relationship-building, and presentation skills.
• Proven ability to collaborate effectively with company founders and executive stakeholders; honoring what’s been built while translating shared vision into executable growth strategies and measurable outcomes.
• Deep understanding of pharma commercialization, regulatory environment, and scientific communication dynamics.
• Inspirational leadership style, fostering a culture of positive marked by collaboration and a relentless focus on outstanding performance.
• Data-driven decision-making approach, with proficiency in CRM tools and analytics.

Key Performance Indicators (KPIs)

• Annual revenue growth and profitability.
• Client retention and satisfaction scores (NPS/CSAT).
• New business acquisition and win rate.
• Market share in target therapeutic areas.
• Employee engagement and team development metrics.

Compensation & Benefits

• Competitive executive compensation package including base salary, and performance-based bonus.
• Comprehensive health, retirement, and wellness benefits.
• Opportunities for professional growth, leadership development, and industry recognition.

Why Join Us

We believe our role in communicating scientific progress has the power to shape clinical practice and improve lives. Our teams combine strategic and creative thinking, scientific depth, and digital innovation to make complex science accessible, engaging, and actionable.

You’ll be joining a company built on a strong foundation of excellence and collaboration — one that’s now scaling globally to redefine what partnership, purpose, and performance mean in medical communications. As we enter our next phase of growth, we’re expanding our reach, evolving our offerings, and building on the success of our founders and teams to become the destination agency that everyone wants to work for, work with, and be supported by.

---