Indiana University Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status. IU Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states. As an employee of Indiana’s most comprehensive health system, we are excited to support team members who are inspired by challenging and meaningful work for the good of every patient.
Specialist-Customer Service Senior
Location
United States
Posted
12 days ago
Salary
Not specified
No structured requirement data.
Job Description
Location: Indianapolis, IN
Schedule: 8:00 AM – 4:30 PM or 8:30 AM – 5:00 PM
Role Overview
Under general supervision and following established policies, the Senior Specialist facilitates referrals, appointments, and patient transfers for physicians seeking access to the organization. This role ensures seamless communication and coordination for patient transfer calls, referral admissions, and critical care transport.
You will serve as the primary point of contact for physician referrals and appointment scheduling for consumers through multiple entry points. Additional responsibilities include supporting marketing activities, registering patients for screenings and wellness classes, and working across various electronic healthcare systems. This role will be remote, and applicants must reside in Indiana.
Key Responsibilities
Schedule patient appointments telephonically across 30 service lines.
Monitor records for accuracy and maintain clear communication with clinical and non-clinical staff.
Utilize multiple systems efficiently to manage work queues and task lists.
Facilitate access to nurse triage via EMR or live transfer when necessary.
Explain organizational policies, review health information in EMR, and pre-register patients.
Qualifications
Education: High School diploma or equivalent required.
Experience:
Minimum 2 years of customer service experience.
Prior experience in the medical field required.
Skills & Abilities:
Ability to interact professionally with patients, families, physicians, hospital administrators, and nursing staff at all levels.
Strong communication and problem-solving skills.
Flexibility:
Must be able to work weekends, evenings, and holidays as needed.
Will be required to work remotely during portions of the shift based on operational needs.
Top Skills for Success
Strong time management and organizational skills.
Ability to handle multiple systems and tasks efficiently.
Excellent interpersonal and communication abilities.
- Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we’re home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
- IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
- A unique partnership with the Indiana University School of Medicine – one of the nation’s largest medical schools – gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training – advancing healthcare for all.
-
With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
- At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
- Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation’s healthiest states.
Indiana University Health is Indiana’s most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We’re looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.
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