SimScale

SimScale makes high-fidelity engineering simulation truly accessible. From anywhere. At any scale. In the cloud.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2012H1B No SponsorCompany SiteLinkedIn

Location

California

Posted

7 days ago

Salary

Not specified

Bachelor Degree5 yrs expEnglish

Job Description

• Act as a trusted advisor to VP, Directors, Executives and Engineering Champions • Own the end-to-end commercial health of your customer cohort • Lead Strategic Business Reviews (SBRs) and QBRs focusing on ROI, value realization • Proactively identify 'at-risk' accounts through data-driven health monitoring • Serve as the "Voice of the Customer" internally • Leverage automation and CS best practices to manage your portfolio efficiently

Job Requirements

  • A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar)
  • 5+ years in a high-growth SaaS environment, specifically in a technical customer-facing role (CSM, Account Management, or Technical Account Management)
  • Proven track record of carrying a quota and successfully managing renewals and expansions
  • Exceptional communication skills with the ability to navigate complex organizational structures and influence senior decision-makers
  • Comfortable with CRM data (Salesforce/HubSpot)
  • A 'team-first' mentality

Benefits

  • Diversity, Equity and Inclusion
  • Autonomy to build own strategy for the portfolio
  • Opportunity to work with cutting-edge technology

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