Republic Services
As a leader in environmental solutions, recycling & waste, we partner with customers to create a more sustainable world.
Area Retention Manager
Location
United States
Posted
11 hours ago
Salary
Not specified
8 yrs expEnglish
Job Description
• Develops and oversees the implementation of comprehensive business strategies and sales and marketing plans that complement the overall operating plan for the retention teams across the Field Sales organization.
• Initiate and improve long term sales functionality for inside field sales team across the entire country.
• Develop and sustain standard operating procedures for managers and their employees.
• Maintains accountability for sales goal achievement, including but not limited to respective key metrics and/or budget achievement.
• Meets with Area leadership personnel to review sales activity funnel (CRM tool) and customer retention and relationship activities; reviews sales performance compared to goal, production, and training needs.
• Manage and support area level leaders in hiring, training, coaching and performance management.
• Participates with Area leadership to develop and implement pricing strategy to meet Company objectives.
• Maintains an awareness of market behavior and competitive trends in designated market to anticipate changing customer needs; proactively manages customer base.
• Maintains a thorough knowledge of the Company’s available services, lines of business and pricing structures to assist sales management in particular selling circumstances as the need arises.
• Reviews particularly complex Customer Service Agreements for terms and conditions, pricing, accuracy, etc.
• Performs other job-related duties as assigned or apparent.
Job Requirements
- Prior waste industry or service industry experience.
- Professional presentation; is confident, assertive and displays a high level of self-esteem.
- Good time management skills to ensure assigned responsibilities are completed in an efficient manner.
- Good communication skills; is able to effectively communicate to all levels of management, both internally and externally.
- Strong active listening skills; gives full attention to what other people are saying, taking time to understand the points being made, asking questions when appropriate, and letting others fully state their ideas.
- Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.
- Has the ability to identify the information needed to clarify a situation; seeks information from appropriate sources; has the ability to tackle a problem using a logical, sequential approach and can anticipate the implications of actions.
- Good written and verbal presentation skills.
- Is self-motivated; maintains a feeling of pride in work; has a strong work ethic and strives to achieve all goals; is competitive and has a strong drive to win; takes appropriate risks.
- Is trustworthy and maintains the highest level of confidentiality at all times.
- Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior.
- Has a service orientation; is actively looking for ways to help people.
- Ability to foster teamwork and enlist the support and participation of others.
- Demonstrates the ability for innovation and supports organizational change to enhance organizational effectiveness.
- Is responsible for one’s performance and sets clear expectations for the performance of his or her team
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
