• Lead the implementation of the Benchmark Management System for simultaneous customer projects • Develop Project Charters and Project Plans, considering project scope and resourcing • Provide regular communication with customers regarding implementation progress • Serve as a Voice of Customer between our engineering / product teams and our customers/system users • Collaborate across departments and teams to ensure project tasks are completed within scope and on-time • Provide communication to a wide audience, highlighting project status and open risks • Identify risk and lead internal escalations to address/mitigate • Create and deliver customer training and documentation • Drive internal improvements including solution and creation of training materials to drive change