• Lead and develop a global team of 30–50 Managed Services professionals • Enhance existing pod and squad structures to improve accountability and performance • Strengthen governance, operating rhythms, and ownership clarity • Prepare the organization to scale without operational strain • Drive strong client retention and renewal performance • Partner with Sales and Account teams to support expansion opportunities • Ensure service delivery excellence supports upsell and cross-sell growth • Align delivery structure with profitable growth objectives • Refine KPI frameworks tied to retention, margin, utilization, and client health • Advance automation of operational reporting and dashboards • Build executive-level visibility tools to enable proactive management • Eliminate manual reporting processes through system integration • Implement AI-driven tools and workflow automation to reduce manual effort • Improve productivity and efficiency across the organization • Modernize reporting and internal workflows • Optimize and expand outsourcing models to improve cost efficiency and scalability • Strengthen governance across global resource teams • Align resource strategy to margin and growth objectives • Lead structured improvement initiatives across service delivery • Partner with Implementation, Product, Finance, and Sales • Serve as a strategic thought partner to executive leadership