• Build and maintain strong relationships with library directors, municipal leaders, and local IT teams, serving as a trusted technology advisor. • Participate in client meetings and strategic discussions regarding technology needs, planning, and operational improvements. • Understand the operational challenges of library environments and provide practical technology guidance. • Communicate technical concepts clearly and effectively to non-technical stakeholders. • Support leadership and business development teams during client proposals, contract discussions, and technology planning. • Provide leadership and direction for the organization’s IT operations, infrastructure, and support services. • Lead and mentor IT managers and technical staff, fostering a culture of accountability, responsiveness, and service excellence. • Establish operational standards, processes, and performance expectations for IT service delivery. • Improve service delivery processes including incident response, monitoring, and operational support. • Ensure effective documentation, standards, and operational procedures across the technology environment. • Maintain a strong cybersecurity posture across all organizational systems and services. • Oversee security policies, risk management practices, and incident response procedures. • Ensure systems meet appropriate security, privacy, and compliance expectations, particularly within municipal and public-sector environments. • Partner with the CIO to guide the evolution of the organization’s technology infrastructure and operational platforms. • Evaluate tools, platforms, and infrastructure supporting library services to ensure they remain practical, maintainable, and cost-effective.