• Lead/manage mid to large deployments and resolve complex issues • Support executive level expectations by providing internal suggestions to management • Ensure projects are properly planned and staffed • Track issues and risks, communicate status, and escalate concerns • Provide guidance and mentoring to Consultants • Work with client project manager to identify/resolve issues • Ensure project is delivered within budget outlined in the SOW • Assist in the transition of the customer from professional services to product support • Participate in the sales cycle when requested