About the role

• As an Account Manager (AM) at Reserv, you’ll serve as the strategic partner and relationship owner for a portfolio of key customers. You will work cross-functionally to deliver optimal claims outcomes, maximize customer satisfaction, and help shape our customers’ long-term success.
  
  You’ll act as the quarterback of the customer relationship — proactively identifying opportunities, solving problems, managing escalations, and driving measurable results through the lifecycle of the account. This is a high-ownership role for a customer-obsessed operator with strong communication, project management, and strategic thinking skills.

What you'll do

Customer Relationship Management

• Develop and nurture deep, trust-based relationships with key stakeholders across your accounts.
• Act as a strategic advisor, understanding your customers’ business goals, challenges, and success criteria.
• Conduct regular Strategic Business Reviews (Monthly and Quarterly) to review performance, share insights, and drive continuous improvement.
• Stay informed on industry trends, regulations, and competitive shifts that may impact your customers.

Retention & Growth

• Serve as the voice of the customer internally — advocating for customer needs across Product, Claims, and Ops.
• Identify and drive opportunities for expansion, renewals, and upsells in partnership with Sales.
• Execute customer success strategies tailored to your customer segment and business priorities.

Project & Outcome Ownership

• Own the overall success of the account — proactively managing escalations, requests, and ongoing initiatives.
• Collaborate with internal teams (Claims, Onboarding, Escalation, Product, Sales) to ensure aligned delivery and communication.
• Surface operational or tech-related friction points, develop solutions, and champion necessary process or product improvements.

Customer Journey Optimization

• Support seamless handoffs from Onboarding to post-go-live engagement.
• Use data and performance metrics to drive transparency, identify risks, and demonstrate value realization.
• Help establish a frictionless, scalable, and advisory-driven customer experience across the CS lifecycle.
  
  

Who you are

• 6+ years of experience in Customer Success, Account Management, or Customer Services, preferably in tech-enabled services, TPA, Insurtech, or B2B service delivery
• Are passionate about building strong customer partnerships and delivering measurable value
• Have experience running performance business reviews or executive business reviews with enterprise customers
• Thrive in cross-functional environments and can influence without authority
• Possess strong organizational and project management skills — able to juggle multiple customers and priorities
• Have a deep sense of accountability and ownership; you don’t let balls drop
• Bring curiosity and creativity to problem solving
• Are excited to help build — not just execute — a world-class CS function
• Have an understanding of the P&C Insurance industry and claims value chain (a plus)

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!

Additionally, we will

• Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role
• Work toward reducing and eliminating all the administrative work from an adjuster role
• Foster a culture of empathy, transparency, and empowerment in a remote-first environment

At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!