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Role Description

This role provides a dynamic opportunity to design, deliver, and optimize learning experiences that enhance employee proficiency and confidence across evolving software products and operational processes. The Training and Implementation Support Specialist will create onboarding programs, upskilling opportunities, and product-focused training that ensures teams are equipped to perform at a high level.

• Conduct training needs assessments and develop curricula that support onboarding, upskilling, and product knowledge growth
• Deliver training programs through in-person sessions, e-learning, mobile/tablet, and virtual platforms
• Evaluate participant performance, document feedback, and report results to supervisors
• Develop, update, and maintain training materials, incorporating best practices in adult learning and instructional design
• Support compliance, quality management programs, and internal standards through training initiatives
• Lead, coach, and mentor team members to elevate technical knowledge and training quality
• Travel as required (~25%) to attend summits and onsite training events

Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• Veterinary experience required; practice management or related experience is a plus
• Familiarity with software products, preferably including practice management systems or other industry-specific tools
• Proficiency with computers, Microsoft Teams, Word, PowerPoint, and eLearning authoring tools (e.g., Articulate, Camtasia, Captivate)
• Knowledge of LMS/LCMS technologies and adult learning theory
• Strong communication, facilitation, and collaboration skills for diverse audiences
• Ability to prioritize, plan, and adapt in a fast-paced, dynamic environment
• Professionalism, empathy, and ability to coach and guide learners effectively

Benefits

• Base salary starting at $60,000 USD with opportunity for annual bonus
• Health, dental, and vision benefits starting on day one
• 5% matching 401(k) plan
• On-the-job training and career advancement opportunities
• Additional benefits including financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, and donation matching
• Flexible, supportive work environment with meaningful learning and development opportunities