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Role Description

As our Tax Manager, Indirect Tax, you’ll lead the compliance of U.S. and global indirect tax functions for multiple Upwork entities, supporting Upwork’s multi-national operations. Reporting to the Director of Global Indirect Tax, you’ll oversee key areas including sales & use tax, VAT/GST, property tax, and non-income tax compliance. You’ll drive improvements in indirect tax data management, automation, and audit readiness—while mentoring and managing a distributed team. This is a cross-functional role that will partner closely with Finance, Legal, Product, and Engineering teams to ensure accurate tax treatment across our operations.

• Lead indirect tax compliance efforts across U.S. and global jurisdictions, ensuring timely and accurate filings, remittances, and reconciliations.
• Oversee monthly and quarterly reconciliations for indirect tax accounts.
• Maintain and monitor ASC 450 positions and reserves, ensuring proper documentation and alignment with accounting guidance.
• Partner with Finance Systems and Engineering to enhance automation and scalability of our tax technology.
• Support internal and external stakeholders with exemption certificate validation and other indirect tax queries.
• Track evolving tax legislation and assess potential impacts on Upwork’s operations, ensuring the organization stays compliant.
• Lead, coach, and develop team members to deliver high-quality, scalable tax support.
• Collaborate with other tax leaders to support the tax function when needed.

Qualifications

• CPA or LLM in tax
• 5+ years of experience managing U.S. and international indirect tax compliance within a global organization, Big 4 experience preferred.
• Strong working knowledge of accounting (ASC 450), and tax technology platforms.
• Expertise managing large data sets with Alteryx and advanced spreadsheet skills.
• Strong interpersonal skills with the ability to translate complex tax matters into clear, actionable insights for non-tax stakeholders.
• Demonstrated ability to lead and develop team members, manage vendors, and other contributors, with a focus on accountability, collaboration, and continuous improvement.

Benefits

• Comprehensive medical coverage for you and your family
• Unlimited PTO
• 401(k) plan with matching
• 12 weeks of paid parental leave
• Employee Stock Purchase Plan

Company Description

Upwork Inc.’s (Nasdaq: UPWK) family of companies connects businesses with global, AI-enabled talent across every contingent work type including freelance, fractional, and payrolled. This portfolio includes the Upwork Marketplace, which connects businesses with on-demand access to highly skilled talent across the globe, and Lifted, which provides a purpose-built solution for enterprise organizations to source, contract, manage, and pay talent across the full spectrum of contingent work.

Since its founding, Upwork Inc. has facilitated more than $30 billion in total transactions and services as it fulfills its purpose to create opportunity in every era of work.