• Provide a variety of consulting and training services to new and existing Hyphen Solutions clients • Assist with planning the implementation and developing the implementation project plan to meet client expectations, timeframes, and budget • Review existing technology, systems, infrastructure, and data integrity • Work with client personnel to ensure these areas are ready to support deployment of Hyphen Solutions’ applications and help to resolve any issues that arise in these areas • Set up and configure Hyphen Solutions’ applications to meet the business needs of the client • Conduct Conference Room Pilots to verify new business processes, system configuration, and integration • Train client personnel, including management and field users • Provide on-going training and application support for application users • Assist with identifying, tracking, and resolving issues that arise during the implementation process • Develop and maintain quality relationships and communication with project team members through the implementation process.