Cryoport Systems

Keep in-touch with innovative, integrated supply chain solutions for the Life Sciences

Client Care Specialist

Client Services RepresentativeClient ServicesFull TimeRemoteTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

Not specified

Bachelor Degree3 yrs expEnglish

Job Description

• Manage total logistics offering including sales quotes and logistics management • Handle client inquiries and create quotes • Process orders and coordinate shipping details • Maintain professional communication with clients and internal departments • Track shipments and manage expectations effectively

Job Requirements

  • Bachelor’s degree or equivalent experience preferred
  • 3+ years prior experience with customer service required
  • 1+ years prior experience with logistics management preferred
  • Prior experience with medical/clinical/patient relations is a plus
  • Fluency in multiple languages preferred
  • Must be proficient in Microsoft Office, including Outlook
  • Prior call center experience preferred
  • Prior experience in the transportation industry a plus

Benefits

  • 24/7/365 customer support
  • Professional and effective response to inquiries
  • Ongoing, clear, concise, professional communication with clients
  • Effective management and organization of open orders

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