• Ensure consistent execution of WOW (Wow Operating Way) plan • Take the CSR Role Based Certification and successfully perform the duties of a CSR for several weeks to ensure knowledge of the CSR role • Take the Parts Coordinator Role Based Certification and successfully perform the duties of Part Coordinator for several weeks to ensure knowledge of the Parts Coordinator role • Take Estimator Role Based Certification and successfully perform the duties of an Estimator for several months to ensure knowledge of the Estimator role • Must successfully complete the RBC (role based competencies) for each position in the shop • Complete the GM Onboarding program and demonstrate knowledge of the WOW Operating Way