• Oversee client accounts, projects, and engagements, including work plans, staffing, timelines, and budgets throughout all lifecycle phases and maintain an integrated project plan • Lead and consult on Salesforce configurations, taking a hands-on role in all aspects of the process • Act as the primary driver of the project, leading the project team while also being directly involved in completing the configuration tasks • Take ownership of the technical aspects of the project, ensuring successful implementation • Guide customers through the change management process, providing resources and strategies to ensure a smooth transition • Maintain accountability for delivery quality and excellence, overseeing junior team members and proactively identifying, resolving, or escalating project risks/issues • Oversee scheduling of configuration, testing, and go-live preparation and coordinate implementations of 3rd party apps, integrations, etc.