At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Manager, Member Communications
Location
United States
Posted
14 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Manager, Member Communications - Medicare is responsible for the development and execution of member communication plans, integrated retention campaigns, and content planning that support member experience and retention goals for our Medicare Advantage lines of business.
- Results-driven, creative, and detail-oriented
- Experience working at a Medicare Advantage insurance plan
- Team player, able to work with and influence cross-functional teams
- Drive strategic communication plans and tactics, including direct response communications, collateral development, and engagement activities
- Proven experience measuring the effectiveness of retention and experience programs
- Oversight and accountability for end-to-end development of all KelseyCare Advantage mandated member materials in compliance with CMS regulations and business requirements
Qualifications
- Bachelor's degree or equivalent experience
- 5+ years of experience working in a Medicare Advantage plan
- 3+ years of demonstrated experience with CMS-mandated materials in a delegated model environment
- 3+ years of communication, campaign, and/or communications experience
- 3+ years of supervisory/managerial experience
- Working knowledge of CMS Medicare Advantage regulations, MCMG, and oversight requirements
Requirements
- 2+ years of experience with CMS Compliance and Regulatory Guidelines (preferred)
- Experience working with delegated entities (e.g., IPAs, medical groups, PBMs) (preferred)
- Familiarity with Texas Medicare Advantage market dynamics (preferred)
- Experience supporting Annual Enrollment Period (AEP) deliverables (preferred)
- Vendor management and fulfillment experience (preferred)
- Knowledge of CAHPS and Star Ratings (preferred)
- Support scalable, efficient communication processes appropriate for a mid-sized, regional health plan (preferred)
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
Application Deadline
This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
Job Requirements
- Bachelor's degree or equivalent experience
- 5+ years of experience working in a Medicare Advantage plan
- 3+ years of demonstrated experience with CMS-mandated materials in a delegated model environment
- 3+ years of communication, campaign, and/or communications experience
- 3+ years of supervisory/managerial experience
- Working knowledge of CMS Medicare Advantage regulations, MCMG, and oversight requirements
- 2+ years of experience with CMS Compliance and Regulatory Guidelines (preferred)
- Experience working with delegated entities (e.g., IPAs, medical groups, PBMs) (preferred)
- Familiarity with Texas Medicare Advantage market dynamics (preferred)
- Experience supporting Annual Enrollment Period (AEP) deliverables (preferred)
- Vendor management and fulfillment experience (preferred)
- Knowledge of CAHPS and Star Ratings (preferred)
- Support scalable, efficient communication processes appropriate for a mid-sized, regional health plan (preferred)
Benefits
- Comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (all benefits are subject to eligibility requirements)
- Application Deadline
- This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
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