• Serve as the main point of contact for the partner, ensuring all contractual commitments are met and communicating promptly to address high-priority needs. • Look for opportunities to engage with the partner’s clients to help increase Bamboo Health’s visibility and presence in the market. • Work closely with the partner to understand their commitments, capabilities, and capacity to meet agreed-upon metrics and KPIs, and identify upsell opportunities that address service gaps and support their performance. • Serve as an escalation resource for internal teams to help ensure projects and deliverables stay on track. • Proactively identify risks, remove roadblocks, and develop mitigation plans to maintain account stability. • Act as a bridge between the partner and Bamboo Health teams, ensuring support, product, and delivery groups stay aligned on shared goals. • Prepare and deliver strategic account reviews and track progress toward annual business objectives. • Maintain a solid understanding of the market and the partner’s environment, including opportunities, priorities, and issues that could impact the work. • Collaborate with client support, product management, marketing, operations, and engineering to complete scopes of work, change orders, and software enhancement documentation accurately and on time. • Manage contract renewals, extensions, project additions, and other contract-related updates for current business. • Stay curious about emerging AI tools and how they can streamline or enhance work within your function.