• Provide advanced technical support for internal systems, infrastructure, and end users • Troubleshoot and resolve complex hardware, software, network, and systems issues escalated from Level 1 support • Administer and support Oracle Cloud Infrastructure (OCI) resources, including compute, networking, storage, identity, and security • Support and manage virtualization environments using VMware (ESXi, vCenter, clusters, VMs) • Administer Linux servers (deployment, patching, user management, services, logs, performance monitoring) • Assist with cloud administration tasks, including provisioning, scaling, monitoring, and cost optimization • Provide support for Windows Server environments, Active Directory, group policies, and domain services • Manage user accounts, permissions, and access controls across systems • Monitor system health, alerts, logs, and performance metrics; take corrective action when needed • Support backup and recovery operations (cloud or on-prem) and verify successful restores • Assist with network troubleshooting (routing, firewalls, VPNs, DNS, DHCP) • Document technical issues, resolutions, procedures, and knowledge base articles • Provide end-user support for desktops, laptops, peripherals, and business applications • Collaborate with IT peers, engineers, and cross-functional teams to deliver results.