About us:

Kiva is a global nonprofit, founded in 2005, with a mission to expand financial access and help underserved communities thrive. Kiva unlocks capital for borrowers through crowdfunded loans supported by individuals around the world. Lenders on Kiva can start with as little as $25 to support causes that matter most to them, whether that’s gender equity and support for women, refugees, climate change, small businesses, agriculture, and more. Since our founding, over two million people have invested over $2 billion in real dreams and real opportunity, spanning more than 100 countries and over 5 million borrowers

As we work toward our mission, Kiva invests in building and retaining a global team of talent to add to our values-driven and digital-first culture. Our organization is supported by over 700 volunteers and 130+ full time employees dispersed around the world, as well as within team hubs located in San Francisco, Nairobi, Bogota, and Bangkok. Kiva’s team is growing as we pursue exciting new opportunities to scale our impact and create a financially inclusive world.

Role overview:

This is for a 9-month, remote contract project working with the Marketing and Communications Team at Kiva.

The Social Media Contractor supports the execution of Kiva’s social media presence across Meta social platforms (Instagram & Facebook). This role is focused on publishing, monitoring, and reporting, ensuring content is scheduled accurately, community conversations are managed in a timely manner, and quarterly performance insights are captured and shared.

This is a highly defined, execution-focused role responsible for operational consistency across Kiva’s social channels. The contractor works closely with the Creative team and the Communications team to ensure assets are published correctly, and community engagement is responsive and aligned with brand guidelines.

At this time, we can only consider applicants with authorization to work in the United States on a permanent, full-time basis; unfortunately we cannot provide visa sponsorship.

Key responsibilities include: 

Social Publishing & Scheduling – 40%

• Schedule approved content across Kiva’s social platforms using Sprout Social
• Maintain a consistent post cadence of 2-3 posts per week for Instagram, 1-2 posts per week for Facebook
• Ensure correct copy, tagging, formatting, links, and accessibility best practices (e.g., alt text)
• Coordinate with the Creative team Project Manager to source evergreen assets, and the Communications Manager to source Kiva blogs, thought leadership narratives, and impact report assets, and use all content types to build and execute content schedule across platforms
• Maintain accuracy in publishing calendar and flag gaps or inconsistencies

Community Monitoring & Engagement – 40%

• Monitor Sprout Smart Inbox daily for comments, messages, and mentions
• Respond to routine inquiries and comments in alignment with brand voice and guidelines
• Engage with relevant page interactions to support visibility and audience growth

Performance Reporting – 20%

• Compile quarterly social performance reports across platforms
• Track core metrics (reach, engagement, follower growth, CTR, top-performing posts)
• Share insights with the Communications team to inform ongoing content planning

Technical Competencies:

• 2+ years of experience managing social media publishing and community engagement
• Demonstrated experience contracting social media management for established brands (nonprofit or corporate)
• Experience with Sprout Social or similar social management platforms
• Strong attention to detail and operational consistency
• Clear, professional written communication skills
• Ability to triage and escalate issues appropriately
• Comfortable working independently within a defined scope

What we offer:

• Pay is $25 an hour
• An opportunity to improve real lives, solve hard problems, and change the world
• Friendly, supportive, and adventurous environment with a team of engaged colleagues
• Opportunities to connect with and learn from colleagues and partners around the world

A diverse and inclusive workplace where we learn from each other is an integral part of Kiva's culture. We actively welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a great place to work. Join us and help us achieve our mission!

We will only accept applications directly from candidates. Kiva will not be responsible for any recruiting agency fees, absent a formal agreement.