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Onto Innovation

Onto Innovation stands alone in process control with our unique perspective across the semiconductor value chain.

Technical Product Support Engineer, Level 3

Support EngineerSupport EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2019H1B SponsorCompany SiteLinkedIn

Location

Arizona

Posted

13 days ago

Salary

$83.4K - $125.0K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

• Provide expert level hardware support of installation base through escalation process for Onto Innovation tools via remote support or at customer sites • Develop and effectively communicate with internal and external customers on plans of action and results • Drive improvement in the support structure of existing products with documentation revision and development, feedback of quality issues discovered in the field to design engineers • Provide on the job training to Field Service Engineers • Provide support of documentation development and qualification criteria during New Product Introduction

Job Requirements

  • Proficient in Microsoft Office products
  • Familiar with PC's and have a strong troubleshooting background
  • Ability to travel both domestically and internationally and have a current Visa or entry permission
  • Minimum 5 years of experience in Field Support Service
  • Bachelor’s degree in engineering, Physics, or a related technical discipline; advanced degree preferred.
  • Outstanding verbal and written communication skills necessary

Benefits

  • health, dental, and vision coverage
  • life and disability insurance
  • PTO
  • 401(k) with employer match
  • access to Employee Stock Purchase Program (ESPP)
  • wellness initiatives
  • cutting-edge tools

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