• Selling customer registrations in Red Cross community training classes primarily to individuals, but also to small businesses or large businesses who have less than eight employees to train (B2C Sales). • Selling retail training products and supplies from the Red Cross Store to consumer and business customers. • Handle inbound calls for customers who are interested in taking Red Cross community training courses or purchasing Red Cross Store products and supplies. • Act as consultant to uncover customer training and Red Cross retail product needs. • Recommend and sell Red Cross training classes and Red Cross Store retail products based on customer needs. • Handle credit card transactions and place training and retail product orders through Sales systems. • Accurately document and update all cases with required call information in Salesforce. • Upsell Red Cross Store retail products that complement class enrollment. • Handle customer returns, exchanges or cancellations of Red Cross Store product orders following established policies and guidelines. • Answer customer questions and address concerns about classes or products. • Responsible for attaining Training revenue of $325K per year and Retail revenue of $80K per year.