Cordial

Cordial helps marketers use all of their data to better connect with customers across email, SMS, and mobile app.

Senior Client Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 51-200Since 2014H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

$115K - $145K / year

Bachelor Degree7 yrs expEnglish

Job Description

• ensure the success of a portfolio of Cordial’s clients • advocate and align technology and expertise on behalf of the client • manage client success plans and maintain executive engagement • create and deliver success plans • solve strategic campaign challenges related to client messaging programs • drive timely renewals and manage commercial relationships • partner with Cordial’s Channel Growth & Partnership team • participate in business development and discovery meetings with prospective clients

Job Requirements

  • Bachelor’s degree
  • 7+ years working in an enterprise client management role at a SaaS company
  • experience in email and/or digital marketing
  • ability to understand and optimize client’s data and marketing campaigns
  • strong project management skills
  • excellent written and oral communication skills
  • ability to work cross-functionally with Product, Engineering, and Sales teams
  • experience in the enterprise marketing automation industry is a plus
  • proficiency with tools such as Trello, Harvest, JIRA, etc.

Benefits

  • equity and bonus
  • a robust benefit plan (medical/dental/vision/life)
  • 401k match
  • flexible time off
  • childcare
  • continued education yearly reimbursements
  • healthy work/life balance
  • strong dedication to DE&I efforts
  • an overall respectful and open culture

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